It’s easy to tell how social media, instant messaging and email have become wildly popular communication channels in today’s professional workplace; however, phone communication is still by far the most significant and effective business tool in 2024.

If you’re a small business owner and you’re starting to realize that your business phone systems have become outdated, then you’re not alone. The vast majority of small to mid-sized businesses in the United States have phone systems that are more than five years old, which subsequently means that they’re not Cloud-based or connected to state-of-the-art VoIP technology.

There’s a lot that business leaders need to know when it comes to telecom advancements and features, and below we’ll be discussing six awesome ways to improve your small business phone systems!

Improving Your Call Handling

There are many call handling features that small businesses need to keep in mind when they’re investing in phone system improvements, and these features include things like conference calling, call display, three-way calling, call transfer, auto attendants, and much more.

These call handling improvements can go a very long way to positively impact your company’s sales opportunities, and they also help businesses to strengthen their overall client relationships. Other web-based features like click-to-chat website pages and VoIP flexibility can make your phone system more useful for both your employees and your customers!

Improving Business Phone System Accessibility

Small businesses require all sorts of flexibility these days, and this is particularly the case if your employees work remotely. Businesses simply need a dynamic phone system that’s compatible with today’s latest technology like tablets and smartphones, and this is one reason why businesses need to take their phone system accessibility very seriously.

When you improve your business phone system’s accessibility, you’ll open yourself up to remote talent and improved tools for your employees while they’re on the clock.

Developing Better Response Times

When you invest in a cutting-edge small business phone system, you’ll subsequently open the doors to a lot of possibilities in terms of how your employees interact with your customers on a daily basis.

Your call agents and team members will be capable of text messaging, emailing, and having phone calls with your customers all within one comprehensive communication package. Video conferencing is another huge way to boost your team’s visibility, which can be incredibly useful when making deals with suppliers and other valuable partners.

In general, business phone system investments offer an opportunity for you to develop better response times, which will always provide tangible benefits toward your overall client satisfaction!

More Simplified Internal Communications

A lot of today’s state-of-the-art business phone systems are easily integrated into CRM (Customer Relationship Management) systems. This allows your employees to more effectively share vital information about clients, which can substantially improve the likelihood of conversions and sales.

Most phone systems also come with comprehensive internal communications, which means that your team members can instant message each other and quickly resolve problems with just a few clicks!

Measuring Your Analytics With Call Reporting

Call reporting is by far one of the most valuable features connected to today’s business phone systems, and this technology is useful because it provides detailed information and statistics oriented around customer service and sales growth.

Most call reporting tools come with an easy user interface, which means that your employees can see valuable insights in real-time as they’re speaking with your customers. Business leaders on the other hand can utilize call reporting to get priceless performance and usage metrics that help with managing staff and business operations.

Quality Assurance For Training & Issue Resolutions

One thing that’s great about today’s small business phone systems is that your communication capabilities will essentially be consolidated into one server and Unified Communications system. This goes a long way to reduce all sorts of IT complexities that used to plague small businesses when things went wrong, and it also helps business teams to track quality assurance information.

This means that your employees will have greater accountability when it comes to their productivity and overall performances. Business leaders can now recognize and resolve certain dilemmas much easier, which can lead to training and issue resolution improvements.

Contact Data Talk When You’re Looking To Invest In New Small Business Phone Systems!

It’s normal for business leaders to be confused when they’re thinking about making telecom investments, because business phone systems are incredibly complex and offer all sorts of unique possibilities that weren’t available just a few years ago.

One of the top-rated telecom providers in the United States is Columbus, Ohio’s Data Talk. If you’re interested in learning more about small business phone systems and would like to speak with a seasoned industry specialist, check out the link at the top of the page and get in touch with the Data Talk team today!